 Treat
Your Employees Like Customers
Taking good care of those whom you support inside the
office requires some of the same approaches your company uses to make
it’s clients happy, and the results are every bit as important.
Professionalism: It’s not what you do...it’s HOW
you do it
Sidebar: Professionalism 101
Gain respect from others, and more
importantly, gain respect for yourself.
Dealing with Rude Customers
Sidebar: The Customer Service Strategy—Feeling Good About
Yourself
As an office manager, your customers are all the employees in your
office. Using the techniques above will help keep the lines of
communication open and improve their satisfaction with your delivery
of services.
How to Leave Effective Voice
Mail Messages
Voice mail rules for you to follow.
Flexible
Policy Series
Herman Trend Alert: Corporate Schools as a Benefit
Housing and Employing Adults with Special Needs
Sales
Series:
Agreement on Need
Track Selling System Step 3 of 7
The Agreement on Need step is simple: Summarize all the input you
have received in Steps One and Two. By summarizing the input from your
prospect, you communicate that you’re tuned into that person, that you
care about their problems and that you understand their needs.
Moreover, it communicates that the two of you are working as
partners—the essence of Track Selling.
Also -
 From the Trenches
Wear a Thinking Cap
Out of the Hat
NAS for Electronic File Archives
In addition to moving old files to an archive tape,
you can now copy them to a NAS device and keep them available
indefinitely on your network and easy to access.
F.Y.I.
“I C E” – In Case of Emergency
Make it possible for emergency medical personnel to
locate your emergency contact person quickly and easily.
New and Cool
Toolbox
Editorial Objectives
OfficeOurs provides refreshing insights to daily problems faced by office
managers as well as information on new and cool products and services, upcoming
events and office humor. Members benefit from our actionable articles that
help them increase their effectiveness perform their many duties more
efficiently.
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